Everything you need to know about using Paymonetra. Still stuck? Our team is one message away.
Getting started
What is Paymonetra?
Paymonetra is one Nigerian money app for everyday money. You can buy, sell and swap crypto in naira, pay any bill, buy gift cards from hundreds of brands, and spend with a virtual or physical card, all from a single wallet.
How do I get started?
Download Paymonetra from Google Play or the App Store, create your account, complete a quick verification, then fund your wallet and start moving money.
Is Paymonetra free?
The app is free to download and creating an account costs nothing. You only pay for what you buy, and you always see the amount before you confirm.
Can I use Paymonetra on the web?
Paymonetra is now app only. Signing in and signing up have moved to the mobile app, so download it from Google Play or the App Store to access your account.
Bills and payments
What bills can I pay?
Airtime and data on MTN, Airtel, Glo and 9mobile, TV subscriptions for DSTV, GOTV and Startimes, electricity for every major disco, education payments such as WAEC, NECO and NABTEB, and betting wallet funding.
How fast do payments go through?
Payments are processed instantly. Airtime, data and electricity tokens usually land within seconds, and every payment gets a receipt you can revisit in the app.
How do I fund my wallet?
Your account comes with its own account number. Transfer to it from any Nigerian bank and your wallet is credited, then you can spend it anywhere in the app.
What happens if a payment fails?
If a payment does not deliver, the amount is returned to your wallet. If anything looks stuck, contact support and we will trace it for you.
Crypto
Which coins can I trade?
Bitcoin, Ethereum, Tether (USDT), Litecoin, Ripple (XRP) and Dash. You can buy, sell, swap between coins, and send to another Paymonetra user or an external wallet.
How are crypto prices set?
Prices update in real time. You always see the exact naira amount and what you receive before you confirm, and the rate is held while you review it.
How long does a crypto order take?
Buys, sells and swaps settle straight into your wallet, usually within seconds. Sends to external wallets depend on the network you choose.
Do I need an external wallet?
No. Your crypto is held securely in the app alongside your naira balance, so there is no P2P haggling and no separate app to manage.
Cards
What is the difference between virtual and physical cards?
A virtual card is created instantly in the app and is best for online shopping and subscriptions. A physical card is for everyday spend in stores. Both are linked to the same wallet.
Can I freeze my card?
Yes. You can freeze a card in one tap and unfreeze it whenever you are ready, right from the app.
Partner programme
What is the Paymonetra partner programme?
You bring people to Paymonetra with your code and earn a share of what we make every time they buy crypto, pay a bill, fund a card or send money. Not once at signup, but for as long as they keep using the app.
How do I become a partner?
Your account has to be verified with both your NIN and your BVN first, because partners are paid real money. Then sign in at partners.paymonetra.com with the same email or phone and password you use in the app, choose your code, and you are active straight away. There is no waiting list and no application to review.
Go to the partner dashboard
How much do I earn?
There are three levels and your share rises as more of your customers actively use the app: 10 percent at Starter, 12.5 percent at Pro from 51 active customers, and 15 percent at Elite from 251. The share is taken from what Paymonetra earns on each transaction.
See the full breakdown
What counts as an active customer?
Somebody you introduced who actually transacted in the last thirty days. Signups that never use the app do not count toward your level. Levels are recalculated on the first of each month, so your rate cannot drop in the middle of a month you are already working.
Do I earn anything if someone signs up and never uses the app?
You get NGN 50 as soon as they finish verification, before they have transacted at all. Beyond that, commission only comes from real transactions, so a signup that never uses Paymonetra earns nothing further.
Does my customer pay more because they used my code?
No. They pay exactly the same price as anyone else. Your share comes out of what Paymonetra earns on the transaction, never out of what your customer pays.
How and when do I get paid?
Commission is held for seven days after it is earned, which covers reversals, then it becomes available. Move it into your Paymonetra wallet from the dashboard whenever you like: it is instant, nothing is deducted, and the smallest amount you can move is NGN 100. From your wallet you can spend it in the app or withdraw it to your bank exactly as you normally would.
Can I keep the referral code I already share?
Yes. The code already on your account becomes your partner code, so every link, flyer and message you have already handed out keeps working and keeps crediting you.
Security and support
Is my money safe?
Your data is encrypted, access is protected with biometrics or your PIN, and every transaction is confirmed with your PIN before it goes through.
What if I forget my PIN?
You can reset your PIN from inside the app using a secure verification step. If you get stuck, contact support and we will help you recover access.
How do I contact support?
Reach us from the Contact page or message us directly. Our team responds as quickly as possible.
Still need help?
Our support team is happy to sort it out with you.